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Posted 07/26/2014 by Follow Kitty in Gourmet
 
 

Don’t Expect Too Much from Hello Kitty Secret Garden Café (Hong Kong)

When I heard that Hong Kong would have her first Hello Kitty themed café, you cannot imagine how happy I was. After the bad experience I had in Hello Kitty Le Petit Café, I still had hope that Hello Kitty Secret Garden Café would improve a little bit on their food and service (they are run by the same company and the same manager).

Before I went to Hello Kitty Secret Garden, I did some research online as well as on their facebook page. As you can guess, the results didn’t turn out to be encouraging. Customers felt disrespected, overcharged, unorganised, in a word – UNHAPPY. It immediately cooled down my excitement and filled me with hesitations – should I pay a visit ?

Last Wednesday I finally decided to try my luck again. After over one-hour travelling in the humid and hot summer, I arrived there about 2:30pm. It’s already packed full of customers Hello Kitty fans and some people waiting outside. I thought it’s during weekdays and shouldn’t be so many people. It seems that I underestimated Hello Kitty’s power. n_n

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

There were several seats arranged outside the Café for customers to sit while waiting.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

The Hello Kitty Secret Garden Café is very small (about 20 seats). Although there were only 10 -15 people waiting, I was told that I needed to wait about one and half hour. lol

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

Pretty bored when waiting, I walked around and took some pictures. There are some lovely designs for Hello Kitty fans to take pictures.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

This Hello Kitty figure holding a cup of coffee became the highlight of my visit. Without her I would feel my visit was totally waste.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

The outlook of the restaurant is very stylish and cute, full of elements related with Hello Kitty.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

But, inside the cafe there were only 4-5 tables and all located on one side. Another side of the cafe stands a long water bar with coffee machine and a cake display is next to it. It’s more like a popup store than a real restaurant.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

Frankly speaking, the cakes are nothing special but a dessert with a Hello Kitty chocolate on top. The similar Hello Kitty chocolate can be purchased in many other stores.

The food (like coffee and burger set on other’s table) didn’t look attractive. Purchase a Hello Kitty cake/egg mould and you can do better job yourself at home.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

I finally decided to leave after 45 min waiting.

My First Visit @ Hello Kitty Secret Garden Café

My First Visit @ Hello Kitty Secret Garden Café

Good bye, Kitty. I am afraid I will not come back to visit you again !

My personal opinions:

The Hello Kitty Secret Garden Café is very small. Be prepared to wait over one hour (weekdays) / two hours (weekends).

Their service didn’t improve too much. Waitress with the attitude of “we have enough customers, who cares !” and poor management didn’t change.

I have to say, the Café’s outlook is much better than their food. If you expect a super lovely Hello Kitty themed dish/cake/coffee, I am afraid it’s not right choice for you.

However, it is a lovely place to take some pictures with the Hello Kitty decorations and figure. So if you have chances to drop by, you can consider to take a photo outside. That’s all !


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